FAQs

How do I know if EZlinkMobile is right for me?
If you want to hear from your family and friends but don’t want to pay for the calls, then EZlinkMobile is for you! You get FREE UNLIMITED INCOMING CALLS. If you get a call during the day, it’s FREE! If you get a call at night, it’s FREE!

Which features are available at no additional charge?
With EZlinkMobile, you get caller ID, voicemail, call waiting and 3-way calling.

Am I able to roam outside my home calling area?
Yes, roaming is available. On network roaming for outbound calls is charged at a rate of one Anytime Minute for each minute of use plus an additional charge of one Anytime Minute per call to offset the cost of minutes used but not paid for. Roaming off network is generally not available. If it is available, you’ll be charged at a rate of three Anytime Minutes per one minute of use plus an additional charge of one Anytime Minute per call to offset the cost of minutes used but not paid for.

Is there a charge to call long distance?
No, domestic long distance is included with EZlinkMobile. It is charged at a rate of one Anytime Minute per each minute of use plus an additional charge of one Anytime Minute per call to offset the cost of minutes used but not paid for. Domestic long distance areas include all 50 US States, Puerto Rico, Guam, Saipan and the US Virgin Islands.

Is there a charge for text messaging?
Inbound text messaging is available and is charged at a rate of one Anytime Minute for each message received. Outbound text messaging is available on selected GSM phones only and is charged at a rate of one Anytime Minute for each message sent.

How do I check my minute balance?
In order to check your account balance you can dial *611, #611, 611 or #746 from your wireless phone or you can dial 1-866-843-9047 from any phone. This balance is an estimate and may not be current.

What are access days?
Access days are the number of days you have to use your airtime. When you run out of access days your service will be suspended until another card is purchased and loaded. If a card is loaded within the grace day period (currently four days) after being suspended any existing minutes will Carryover! Any Carryover minutes that are not used within 120 days will be forfeited.

Why would a phone suddenly stop working?
The most common reason is the phone is out of access days or Anytime Minutes. When this happens, we suspend service on the account until another product is loaded.

Why would a phone be disconnected?
If your service is suspended and you do not purchase another card within the grace day period, the service will be disconnected. If your phone is disconnected, the phone number and Anytime Minutes will be lost. You can visit any EZlinkMobile retailer to have your account reactivated.

What if I have questions about my minute usage?
We can fax your call records to an EZlinkMobile retailer. Your call record report will show how every minute was used. If you have any questions about your call record report, you can call customer service 1-866-843-9044 and we will be glad to go over it with you.

For additional Terms and Conditions, please see the Service Guidelines section of this website.