FAQs

How do I check my minute balance?
In order to check your account balance you can dial 1-866-843-9047 from any phone or in some cases you can dial *611 or #746 from your wireless phone.

What are access days?
Access days are the number of days you have to use the minutes that were purchased. When you run out of access days your service will be suspended until another card is purchased and loaded. If a card is loaded within ten days after being suspended any existing minutes will CARRYOVER!

Why would a phone suddenly stop working?
The most common reason is the phone is out of access days or Anytime Minutes. When this happens, we suspend service on the account until another product is loaded.

Why would a phone be disconnected?
If your service is suspended and you do not purchase another card within ten days, your service will be disconnected. If your phone is disconnected, the phone number and Anytime Minutes will be lost. You can visit any EZlinkPlus retailer to be reactivated.

What are the hours for unlimited nights and weekends?
Every EZlinkPlus card comes with unlimited night and weekend calling. The hours are Monday - Thursday 9:00 p.m. until 7:00 a.m., and 9:00 p.m. Friday night until 7:00 a.m. Monday morning.

Am I able to roam outside my home calling area?
If you are using a GSM or CDMA phone, roaming is available and is charged at the rate of one Anytime Minute for each minute of use plus an additional charge of one Anytime Minute per call. Unlimited nights and weekends do not apply. Off network roaming is generally not available. When available, users will be charged at a rate of three Anytime Minutes per one minute of use plus an additional charge of one Anytime Minute per call. Roaming on TDMA phones is available only by using a credit card.

Is there a charge to call long distance?
When a long distance call is made during peak hours there is no additional charge, you will only be charged for the airtime used plus an additional charge of one Anytime Minute per call. During unlimited night and weekend hours one minute will be deducted for every one minute talked on the phone. The good news is that you can save a lot of minutes and money by purchasing the $10 EZ-Xtra card. Choose option A when loading this card, and you will receive 250 long distance minutes for thirty days.

Is there a charge for text messaging?
Yes. One Anytime Minute is deducted for every text message sent and received. The good news is you can save a lot of minutes and money by purchasing the $10 EZ-Xtra card. Choose option B when loading this card, and you will receive 250 text messages for thirty days.

What if I have questions about my minute usage?
We can fax your call records to an EZlinkPlus retailer. Your call record report will show how every minute was used. If you have any questions about your call record report, please contact customer service at 1-877-327-6691 for assistance.