FAQs

How do I know if EZlinkV.I.P. is right for me?
Are you on the go? Do you have plans during the nights and weekends? Do you want to stay connected with your friends and family? Then EZlinkV.I.P. is for you! EZlinkV.I.P. is your pass to Unlimited Night and Weekend calls!

Which features are available at no additional charge?
With EZlinkV.I.P., you get caller ID, voicemail, call waiting and 3-way calling!

Am I able to roam outside my home calling area?
Yes, roaming is available. During nights and weekends, on network roaming is free! During peak time, on network roaming for outbound calls is charged at a rate of one Anytime Minute for each minute of use plus an additional charge of one Anytime Minute per call. Off network roaming is generally not available. If it is available, you’ll be charged at a rate of three Anytime Minutes per one minute of use plus an additional charge of one Anytime Minute per call. If the off network roaming call is made during peak time, you'll be charged three Anytime Minutes for each minute of use plus an additional charge of one Anytime Minute per call.

Is there a charge to call long distance?
No, with EZlinkV.I.P., domestic long distance is free during the nights and weekends! Otherwise, normal airtime charges apply. Domestic long distance areas include all 50 US States, Puerto Rico, Guam, Saipan and the US Virgin Islands.

Is there a charge for text messaging?
Inbound Text Messaging is available and is charged at a rate of one Anytime Minute for each message received. Outbound text messaging is not available.

How do I check my minute balance?
In order to check your account balance you can dial *611, #611, or 611 from your wireless phone or you can dial 1-866-843-9047 from any phone. This balance is an estimate and may not be current.

What are access days?
Access days are the number of days you have to use the minutes that were purchased. When you run out of access days, your service will be suspended until another card is purchased and loaded. If a card is loaded within the grace day period (currently 30 days) after being suspended any existing minutes will Carryover!

Why would a phone suddenly stop working?
The most common reason is the phone is out of access days or Anytime Minutes have dropped below the required minimum balance of ten minutes. When this happens we suspend service on the account until another product is loaded.

How do Carryover minutes work?
As long as you maintain your EZlinkV.I.P. service, any minutes remaining after your access days expire will be added to the next product load. Minutes not used within 120 days of a product load will expire. If you change products or your service is disconnected, your minutes will be forfeited and lost.

Why would a phone be disconnected?
If your service is suspended and you do not purchase another card within the grace day period, your service will be disconnected. If your phone is disconnected, the phone number and Anytime Minutes will be lost. You can visit any EZlinkV.I.P. retailer to have your account reactivated.

What if I have questions about my minute usage?
We can fax your call records to your EZlinkV.I.P. retailer. Your call record report will show how every minute is used. If you have any questions about your call record report, please contact customer service at 1-866-843-9044 for assistance.

How do I load minutes onto my phone?
To load minutes onto your phone please:
1. Dial: 1-866-843-9046 from any phone.
2. Wait for the greeting and select “1” for English and “2” for Spanish.
3. Enter your 10-digit wireless phone number.
4. When prompted, scratch off and enter the PIN number followed by the # sign.
    You will receive a confirmation that minutes have been loaded onto your phone.